We may also receive information from:

• Identity verification providers (for KYC and AML compliance).
• Payment processors (transaction verification and fraud checks).
• Affiliate partners (to confirm referral source).
• Advertising partners (aggregated, non-personal campaign reporting only).
• Service providers that assist with geolocation or responsible gaming tools.

We use this information only to verify your identity, meet regulatory obligations or protect the platform from fraud and abuse.

We process your personal information under the following legal grounds:

• Contract fulfillment: to operate your account, process payments and provide requested services.
• Legal compliance: to meet regulatory obligations, including identity checks, anti-fraud and anti-money-laundering rules.
• Legitimate interests: to maintain platform integrity, prevent abuse and improve the user experience.
• Consent: for certain activities such as sending marketing communications (you may unsubscribe at any time).

You may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

We may use your information to:

• Create, authenticate and manage your account.
• Process deposits, withdrawals and bonus eligibility.
• Protect against fraud, abuse and unauthorized activity.
• Provide 24/7 customer support.
• Send optional promotions, offers and casino updates.
• Improve website performance, safety and overall user experience.
• Comply with legal, regulatory and reporting requirements.

Confidentiality of your winnings, payouts and financial activity remains a key priority. Such information is not shared except when required by law.

We do not sell or rent your personal data. We may disclose information only in limited situations, such as:

• Authorized service providers: including payment processors, fraud-monitoring partners and technical support teams that help operate the platform.
• Government and regulatory authorities: when required to comply with legal obligations, investigations or court orders.
• Security and protection: when necessary to protect our systems, players or casino operations.
• Corporate transactions: in the event of a merger, restructuring or transfer of assets.
• With your consent: when you explicitly authorize us to share specific information.

Your information may be stored or processed in countries other than your own. Where this occurs, we implement safeguards such as:

• Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
• Binding contractual arrangements with service providers.
• Other protections required by applicable privacy laws.

These measures are designed to ensure that your data receives a similar level of protection, regardless of where it is processed.

We keep your personal information only for as long as necessary to fulfill the purposes described in this Policy, including to:

• Operate your account and provide our services.
• Meet legal and regulatory obligations (including AML/KYC retention requirements).
• Resolve disputes and maintain accurate audit records.
• Support fraud-prevention and security systems.

When applicable retention periods expire, we securely delete or anonymize your data.

Depending on your location, you may have rights over your personal information, including the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data, where legally permitted.
• Restrict how your data is processed in certain situations.
• Object to specific uses, such as direct marketing.
• Request data portability in a structured, commonly used format.
• Withdraw consent at any time where processing is based on consent.

You can exercise these rights by contacting Customer Support. Some rights may be limited when we are legally required to retain or process certain data, for example for AML, counter-fraud, responsible gaming or mandatory record-keeping obligations.

We use cookies and similar technologies to help operate, secure and improve our platform. These tools allow us to maintain login sessions, verify geographic eligibility, remember preferences and support limited analytics to understand overall performance.

Types of cookies we may use include:

• Essential cookies: required for core features such as login, security and navigation.
• Performance or analytics cookies: used to understand site performance trends, detect issues and improve the experience.
• Preference cookies: used to remember certain settings or choices for a smoother session.

Where required by law, we will ask for your consent before using non-essential cookies. You may disable cookies via your browser settings, but some features may not function correctly as a result.

We apply extensive technical and organizational measures to protect your personal information, including:

• Strong encryption for data transmission and financial transactions (such as 128-bit SSL).
• Secure servers and advanced firewall technologies.
• Continuous monitoring to detect and prevent unauthorized access.
• Internal policies limiting access to personal data to authorized staff only.

While we maintain high security standards, no system is completely risk-free. If a security incident occurs that affects your personal information, we will notify you as required by applicable law.

SlotsPlus.eu is intended only for adults of legal gambling age. We do not knowingly collect or process information from minors. If such data is identified, it will be deleted and access will be restricted as quickly as possible.

We may process your personal information to support responsible gaming requirements. This can include monitoring gameplay or transaction patterns, enforcing self-exclusion or cooling-off periods, applying limits that you request and complying with regulatory obligations designed to prevent harmful gambling behavior.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. For significant changes, we may provide additional notice, for example by email or on-site banners.

If you have any questions about this Privacy Policy or how your information is handled, please contact our Customer Support team. We are available 24 hours a day, 7 days a week to assist you.